Refund policy
Return & Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ottomods.insupport@gmail.com/8078837974
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return-related questions at ottomods.insupport@gmail.com/8078837974.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded to your original payment method within 5–7 business days. Please remember it may take additional time for your bank or credit card company to process and reflect the refund.
If more than 10 business days have passed since your refund was approved, please contact us at ottomods.insupport@gmail.com/8078837974
Note
Returns are only accepted for damaged, defective, or incorrect products. We reserve the right to decline returns that do not meet our policy conditions.
